Complaints & Nonconformities
With our Quality Exchange Hub, you have all complaints under control. Create complaints yourself and forward them to your suppliers or process incoming complaints quickly and easily via our free web interface. Thanks to our public interfaces, you can automatically import and export complaint data from your inhouse complaint management software without manual transfer and without system interruption.
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Exchange of complaints
Analyse, process and manage deviations together with your business partners
Our assistant guides you according to the proven 8D method
Thanks to live tracking of processing progress and automatic notifications
Machine-readable data through our public interfaces and human-readable information through our automatic 8D PDF export
Easy access - at any time
Thanks to our web-based approach, you can access our system with any end device and operating system
You do not need to download or install any software to use our service
Thanks to our public interfaces, you can even conveniently control our system from your internal document management system
As our service can be integrated directly into your system, your employees do not have to learn a new software environment and can work comfortably in the system they already know
Action management
Simple derivation and processing of actions directly related to the question
Use our actions to recognise directly where you need to intervene
Communicate with your business partners regarding potential process improvements
Thanks to our process-related communication directly to the corresponding actions
Applications in practice
I already have a complaint management system in place, but I cannot share complaints with my suppliers
With a free connection to our service, you can now automatically forward supplier complaints created in your system to your suppliers via our cloud-based service. As soon as your supplier has processed the complaint, you will be informed in your software and can import the information provided into your system.
My supplier complaints should be processed using a standardised procedure
With the help of our assistant and our templates, you receive your complaint data in a standardised, readable format and no longer have to manoeuvre through your suppliers personalised templates.